Drishti is a leading provider of IP Contact Center and Enterprise Communication Applications. Drishti builds innovative and powerful software technology to offer enhanced customer experience and higher operational efficiency and control to the enterprises keeping the total cost of ownership of technology minimal.
Cutting-Edge Communication Applications from the store of Drishti include IP-PBX, ACD with Dynamic Queuing & Routing, IVR with IVR Designer, customized CTI/CRM, Predictive Dialer with predictive, preview, progressive and rule-based dialing capabilities, Intelligent Routing engine, Voice Logger, Advanced Reporting Modules (with report designer), Quality Monitoring & Supervision Capabilities and many more.
Some advanced features rendering a difference to our products from its market counterparts are Wall Board, Conferencing & Broadcast Dialing, Voice Mail/ SMS/Chat/Email Integration, Missed Call Alerts with Screen pop-ups, Web Callback etc. Our solutions empower enterprises to dynamically manage Business Processes, Interaction, Workforce and Service Levels on emerging Unified Communications (IP telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration).
The solutions are specifically designed to be extensible as per specific business needs with Telco-grade reliability and scalability. Based on SOA, MDA, Ameyo is a multi-tenant and multi-package technology platform. Ameyo provides development environment for fast application development and saves time and cost of developing a new feature by almost 70% than conventional methodology.
Coupled with award winning 24 x 7 Tech-Support Services, Drishti’s offerings becomes a value-added proposition. Our confidence in our technology development and expertise enables us to guarantee demonstrable increase in profitability for the deploying enterprise – a claim that is backed up by our customers, users, and millions of interactions powered across APAC, SAARC Countries, Americas as well as EMEA.
We have realized successful business relationships with various customers across distinguished industry verticals including Contact Centers & BPOs, Telecom, BFSI, Trading & Advisory, Market Research, Retail, Entertainment, Education, and many more. With innovative and powerful software technology and tools, Drishti provides productivity gains and enhanced customer experience that is directly proportional to revenue generated.
![[Valid RSS feed]](http://www.articles23.com/images/icon_Rss.png "XML Feed For RSS"){kind=icon}
Category Rss Feed
Print This Article
Add To Favorites
